Thursday, February 12, 2004
Road to Redemption
Since Friday, the world's largest automaker has recalled about 2.5 million vehicles, a situation that dims its much-publicized message of improved quality. - Yahoo
Not content to destroy the lives of auto workers, General Motors Road to Redemption apparently involves risking the lives of 2.5 million of their suckers customers. I used to work for Sitel an outsourcer for General Motor's customer service during which I fielded dozens of calls a day from frightened customers related to the safety of GM vehicles. Do you know how depressing it is listen to people literally sobbing on the phone because they believe they may actually die in their vehicle? These are people that thought they were doing the right thing by purchasing an "American" car. People that are too afraid to get inside their car much less drive it. It's sad and utterly depressing. You won't catch me dead in an American car built after the 1970's, unfortunately 2.5 million people may not be able to say the same thing.
Think you've got an American car? Learn to read your VIN. Better yet, take a look under your hood.
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