Tuesday, September 23, 2003
Ich Hasse Leute
One of the fun things about call centers is reactions of people. A customer calls in all sweet and nice, you deny them the free ride they are looking for (right or wrong) and they turn into vipers inside of twenty seconds. The you have the exact opposite, people raging on about whatever perceived injustice only to turn into a pussycat when you throw them a bone. About 80% of the calls go one way or the other, rarely do you have a sane transaction. If these are representatives of the greater pool of US citizens 80% of the country is in dire need of a frontal lobotomy. Just as everyone has a seven foot dick or shapely curves online, people love to rage against the machine over the phone. How many of them would do that in person? At least then I'd have a shred of respect for them. An asshole is tangible, real, solid. A yelling whiny voice ranting over the phone is like a republican president, transparent and all too easily pitied.
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